SOHO
Small office / home office
- Users: 1–8 people
- Space: 1,000–2,500 sq ft
- Access points: 1–3 APs
- Cameras: 2–6
- Typical hardware budget: $3k–$6k (install included)
Freelancers, consultants, family businesses, remote workers.
UniFi management
SOHO — UniFi network & Protect, managed month to month
Recurring monitoring, security, and support for home offices and small teams — sized for 1–30 users with clear packages and SLAs.
Book a SOHO consultSizing guide
SOHO vs SMB — where do you fit?
SMB
Small–medium business
- Users: 8–50 people
- Space: 2,500–10,000 sq ft
- Access points: 4–12 APs
- Cameras: 6–20+
- Typical hardware budget: $8k–$18k+
Professional services, retail, clinics, real estate offices.
Monthly management scope
What every tier includes
UniFi Network Application monitoring for Dream Machine, APs, Protect, switches, and more.
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Proactive monitoring
24/7 health monitoring, approved firmware windows, Wi-Fi tuning, channel management, and config backups.
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Security & threats
Alert response, IDS/IPS coordination, threat blocking, VPN/Teleport access control, and monthly posture reviews.
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Reporting & reviews
Monthly health and usage reports, quarterly business review calls (30–45 min), and ad-hoc reports on request.
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Remote support
Troubleshooting, configuration changes, user access management, and ISP coordination when needed.
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Value-adds
Annual network health assessment, expansion advice, and hardware upgrade guidance.
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Licensing note
Management fees cover Tribe&Kith labour. Hardware, installs, and third-party licenses may be excluded and quoted separately.
Tiered management scope
Essential, Pro, or Complete
Recurring UniFi management — $150–$350 / month, subject to consultation. Licensing and hardware costs may be additional.
| Package | Best for | Users | APs | Cameras | Monthly |
|---|---|---|---|---|---|
| Essential | Home office | 1–5 | 1–2 | 2–4 | $150 |
| Pro | Small professional | 5–15 | 3–4 | 4–8 | $225 |
| Complete | Growing SMB | 10–30 | 5+ | 8–16 | $295–$350 |
Essential
$150/mo
Next business day response
Full monitoring scope with monthly report and biannual review — ideal for a lean home office.
- Monthly report
- Biannual review
- Basic remote support
Pro
$225/mo
4 business hour response
Detailed monthly reporting, quarterly business review, and standard advanced support.
- Detailed monthly report
- Quarterly review call
- Priority remote support
Complete
$295–$350/mo
2 business hour response
Comprehensive reporting, quarterly review plus on-demand sessions, and premium support.
- Comprehensive monthly report
- On-demand reviews
- Premium support SLA
Service level agreement
| Priority | Response | Resolution target | Examples |
|---|---|---|---|
| Critical | 1 hour | 4 hours | Outage, major security event, Protect failure |
| High | 4 business hours | 24 business hours | Wi-Fi issues, slow performance, camera offline |
| Standard | 1 business day | 3 business days | Config requests, user access changes |
99.9% uptime target · Monthly report by the 5th · On-site support billed at $150/hr + travel when required.
Not included
Scope boundaries
- New hardware purchases or installs
- Major network redesigns
- On-site visits (unless quoted)
- Custom development or integrations
Qualification
Quick fit check
- How many people work on-site regularly?
- Single floor or multi-floor?
- Security cameras needed?
- Business phone system required?
- Remote workers needing secure access?
Ready for a workspace that stays out of your way?
Tell us about your setup — we'll recommend a tier and give you a firm quote after a quick consult.